Frequently Asked Questions about our product and a few general ones about blockchain and, cryptocurrencies.

If your question wasn’t answered, reach out on our Discord server, Telegram channel or find more ways to get in touch with us on our website.

Product Questions

Q. How do I add a chain wallet?

Follow the Multi Wallet Account guide to add wallets.

Q. I want to buy the THX bot. Can I get any tutorial videos on how to set it up on Discord?

Start by logging in on dashboard.thx.network and go to the campaign's integrations section. Follow our Discord guide and screencast.

Q. I can’t complete or get points for the Twitter follow. I synced my account and followed already, but it’s saying I can’t earn them for some reason.

Check if you have the required number of followers mentioned in the campaign.

Q. Getting an error on X campaign

Check if the original post on X is removed. If so, reach out to the campaign manager of the respective campaign.

Q. I wasn't able to see YouTube quests.

You may have created another account using your Discord account or connected it to a different THX account.

Q. Can we merge two email accounts into one?


Q. I would like to transfer my rewards to my account with Metamask. How should I do it? If I try to connect with Metamask, it resets all my points. How can I transfer them?

You cannot transfer points (as they are only valid for that account). We do not allow account point transfers between different accounts to prevent people from creating multiple accounts and transferring their points, which could be a way to game the system. Only the redeemed rewards are transferable, so you'd have to redeem those points for something and transfer the item/token/NFT.

Q. I'm having an issue with connecting to Discord. It's saying I am connected to another account.

You might have logged in using Discord, which automatically connects that Discord to a THX account. If that account does not hold any quest history or tokens, it should be safe to remove it, and you will be able to connect your Discord afterward.

Q. Connect Metamask with Discord accounts?

Log in with your Metamask, then open the menu, go to Account -> Connected, and disconnect the account you'd like to disconnect. This should allow you to connect it to your other accounts.

Q. How do I see my private key address?

This is a smart contract wallet address; there is no private key for it.

Q. I can't seem to sign in to THX Network through my Metamask wallet.

Metamask Mobile Browser on Android devices does not support our current authentication flow as it redirects between subdomains and removes the required cookies. We're in the process of deprecating this login method and will allow users to connect one or more Metamask/WalletConnect wallets to THX accounts instead.

General Questions

How sybil resistant are conditional rewards?

Conditional rewards can only be claimed once per platform user ID, meaning that if you have the same Twitter account connected to multiple THX accounts, only one of these accounts will be eligible for claiming the conditional reward.

When a user claims a conditional rewards we ask the user to connect their external platform account so we can validate the expected user behaviour through the platform API's on behalf of the connected user.

How eco-friendly are tokens?

Very good question! You’ve surely heard about the massive amounts of energy that some blockchain projects use.

THX Network is worried about this as well, which is why we’re building on the Polygon sidechain, which is the eco-friendly blockchain that’s scaling Ethereum. Learn more about Polygon and THX Network’s efforts of being a carbon positive company.

Blockchain & Crypto Basics

I’ve heard about blockchain, but what is it exactly?

A blockchain is a public database that is updated and shared across many computers in a network. "Block" refers to data and state being stored in consecutive groups known as "blocks". "Chain" refers to the fact that each block cryptographically references its parent. In other words, blocks get chained together. The data in a block cannot change without changing all subsequent blocks, which would require the consensus of the entire network. For more information, check out the public resources provided by the Ethereum blockchain.

What is cryptocurrency?

A cryptocurrency is a digital or virtual currency that is secured by cryptography, which makes it nearly impossible to counterfeit or double-spend. Well known crypto currencies are Bitcoin and Ethereum. A defining feature of cryptocurrencies is that they are generally not issued by any central authority, rendering them theoretically immune to government interference or manipulation.

What is a crypto wallet? Do I need to have one already?

Crypto wallets store your private keys (similar to a password), keeping your tokens safe and accessible. They also allow you to send, receive, and spend cryptocurrencies like Bitcoin and Ethereum. Wallet management is a crucial part of web3, that a lot of web2 users don’t have experience with.

That’s why THX Network manages users’ wallets for them, in a very secure way. When users claim rewards for the first time, a wallet will be automatically created. Users only need to remember a traditional e-mail & password combination or login through Single Sign On to access their wallet.

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