Conditional rewards stimulate engagement in other channels you are using.
A conditional reward is configured in the dashboard and (similar to all other point rewards) requires a title, description and amount of points to transfer to the user eligible for the reward.
Conditional reward configuration modal
The configuration of a reward condition consists of 3 parts:
- 1.Platform A range of platforms that allow for integration is available here. (e.g. Shopify)
- 2.Interaction Select the type of user behaviour you want to reward. We use the API's of the selected platform to validate if this behaviour has occurred. (e.g. Total Spent)
- 3.Content Provide information about what content your platform interaction has a relationship with. (e.g. 3 orders)
List of currently supported platforms for reward conditions.
Provide the date and time for expiration of your conditional reward. With this setting you create some urgency and incentivise your users to provide the wanted user behaviour and claim rewards early.
Conditional rewards can only be claimed once per platform user ID, meaning that if you have the same Twitter account connected to multiple THX accounts, only one of these accounts will be eligible for claiming the conditional reward.
When a user claims a conditional rewards we ask the user to connect their external platform account so we can validate the expected user behaviour through the platform API's on behalf of the connected user.
Conditional rewards will show a little different depending on the selected platform and interaction type. In general the provided title, description and earn-able point amount are show. Next to that we show a hint towards the platform interaction type and when possible we link to the related content or show more specifics about the condition.
Example of Shopify Total Spent reward card in widget